We are excited to announce that we are re-branding our company to
Frequently Asked Questions
Why did you rebrand?
Our re-branding came as a result of reviewing the current state of IT support within the industry and listening to feedback from our partners. What we found for organizations was that instead of seeing technology as a positive force in their lives they instead viewed IT as being overly complicated, confusing and ultimately frustrating. We believe that doesn’t have to be the case and are looking to help companies experience technology that makes their lives simpler, more productive and a happier IT experience. To remind ourselves everyday of this mission, we are rebranding as Happier IT.
Is there a change in company ownership/structure?
No, there is no change in ownership or corporate structure.
What remains the same?
We will be continuing to improve the services we currently provide and remain committed to offering the best IT support for you and your staff.
Will your telephone, fax and email remain unchanged?
Our existing phone numbers will all continue to operate.
We have added a new toll-free number that will be used on all future literature.
Effective immediately our phone system will be re-branded and for the near future will have a message directing people to this webpage for more information about the re-branding.
All email sent to [email protected] will be automatically forwarded to [email protected]. We ask that you update your address books as this is the new primary email address for future emails to/from support.
There will be no change to our Fax line.
Who should I make payments payable to?
For a certain time period we can accept payments under both names. From this point forward, please ensure all future payments are made payable to Happier IT Inc.
You will not need to reissue payment for any cheques sent before this date.
What will you do with the old service tag stickers?
As we move forward we will be rolling out new service tags with the Happier IT branding. Existing asset tags will not be replaced, all previous NewGen Technologies service tag numbers will continue to be valid for the life of that device. There will be no conflict/overlap between NewGen and Happier IT service tag numbers.
When is the official re-branding launch date?
The new brand is effective immediately, but it will take us several months to complete the transition. The official date of the public release of the re-brand was April 4th 2016.
What if I still have questions?
Please contact us and we’d be happy to address any questions or concerns you might have.
You can reach us at 604-542-0616 or toll-free at 1-888-97-HAPPY and please ask for Lora .