Imagine if your IT systems could proactively prevent, detect and heal problems before they ever occur.
IT & Security Best Practice Assessments
An IT Security Best Practice Assessment is the best way to measure
your security risks within your organization
We conduct assessments of your IT and cyber security proactively, at regular intervals (quarterly), to ensure we (you and us) are aware of any weaknesses or threats that need to be addressed.
Based on Industry Best Practices & Lessons Learned
We continue to evolve our IT and Cyber Security Assessment as new best practices emerge in the industry, and from lessons learned managing our diverse, growing client-base.
Keep Your Business Aligned with Best Practices
As we discover best-practice deficiencies and risks, we formulate a plan to realign your business and build it into your IT plan. We review your IT plan with you at our Quarterly Review.
Reduce Your Exposure to Risk
One of the primary reasons IT and Cyber Security best practices exist is to limit risk. By aligning your business’ IT with best practices you reduce your organizations exposure to unnecessary risk.
Hundreds of Best Practices in 3 Focus Areas.
Our constantly growing and evolving assessments examine hundreds of facets of your IT, in 3 key focus areas: Reliability, Security, and Productivity.
Prevents problems before they occur
Updates and Patches for your Software
Keeping your systems up-to-date is critical in keeping your organization protected from cyber threats. Patching Windows is very important, but other applications, especially common ones like Adobe Reader and Java are often targeted for attack. In addition to updating Microsoft products, our automated patching system keeps most common applications up-to-date.
Antivirus Monitoring & Remediation
We respond to, and remediate viruses when they are detected.
Firmware Updates for Firewalls, Wireless Access Points
Firewalls and Wireless devices are devices that sit between your IT infrastructure and the general public. Vulnerabilities are discouvered frequently in Firewalls and Wireless devices. These devices are often not updated after they are initially installed, increasing your businesses risk of cyber attack. happier IT updates the firmware on your Firewalls and Wireless Access Points to keep your network secure.
We Use Proactive, Predictive and Preemptive Monitoring to Stabilize your Business
Monitoring Tools Detect
We monitor key indicators so we can proactively prevent issues from occurring
Disk Usage Thresholds
One of the primary causes of instability in an un-managed server is running out of storage. We keep watch of the storage space on your server, clear out storage proactively when needed and if necessary we will discuss upgrade options with you before you ever run out of space.
Predictive Hard Drive Failure
Hard Drives are the most common component to fail in a server. Whether they’re mechanical disks or solid state, they “wear out” causing them to fail. We monitor the sensors in your hard drives and can automatically create a ticket for repair/replacement before a drive fails. Ensuring the availability of your server and the integrity of your data.
Predictive Fan/Power Supply Monitoring
Fans and Power Supplies are the second and third most common devices to fail. Top tier server manufacturers (HP, Lenovo, Dell, IBM, Cisco) all build sensors into these components. We monitor these sensors and can automatically create a ticket if these sensors indicate signs of failure.
Automation & Self Healing
Powerful Automation Reduces Downtime
Response Time Is Instant vs. Waiting for a Human
Our automation begins working incidents immediately. There is no queue, and no waiting for a human. This reduces downtime and it’s impact on your business.
Automation Works 24×7
Our automation systems work 24×7, without ever growing tired. This enables us to respond and resolve issues faster, reducing downtime and impact to your business.
Many Issues Resolved Without Human Intervention
An increasing number of issues can be resolved entirely by automation without requiring human intervention. This reduces downtime by shortening time to resolution and eliminating human error.
Continual Development / Improvement of Automation Capabilities
happier IT is investing heavily in development of our automation capabilities. From increasing the amount of data we collect to analysis of that data, to the tools that enable us to orchestrate increasingly complex automations.
IT Standards & Policies
happier IT “blueprint” for reliable / secure systems
Built on industry Best Practices and “Lessons-learned”
Use of Industry-standard Technologies
We have been managing our clients IT infrastructure and systems for over two decades. Over that time we have developed a set of standards based both on Industry best practices as well as practical lessons learned over our history.
As we implement these standards for our clients their systems become more reliable and secure while the number of issues their staff face drop dramatically, increasing productivity.
Pre-built IT Policy Templates for you to Customize / Use
Acceptable Use Policy
Remote Access Policy
Data Retention & Classification Policy
Confidential Data Policy
Mobile Device Policy
Guest Access Policy
Wireless Access Policy
Third Party Connection Policy
Application Selection / Usage Policy
Disaster Recover / Business Continuity Planning
Business Continuity Ensures Your Business is Able to Operate in the Event of Any Disaster
Disaster Recovery / Business Continuity Plan Development
We help you develop a Disaster Recovery / Business Continuity Plan.
Facilitation / Advisement
We work with you and the decision makers in your business to define your requirements, and provide you with options that will meet your needs.
Customized Plan to Meet Your Objectives and Budget
Whether your requirements are Disaster Recovery or Business Continuity, we work with you to develop a customized Business Continuity / Disaster Recovery Plan that meets your needs and your budget.