Managed IT and cybersecurity for Canadian organizations that would rather think about their work than their technology.
The Mental Load Index, our 12-question self-assessment, arrives with the full site.
Sound familiar?
None of them are emergencies. All of them are the kind of thing that sits at the back of your mind on a Sunday evening.
It lands on whoever has a free afternoon, usually the person who can least afford the interruption. Nothing is written down, and everything depends on one person remembering.
Tickets get closed. Nothing gets better. Nobody has told you what is coming next year, what it will cost, or what is quietly out of support.
A cyber-insurance renewal, a client audit, a new contract. Forty questions, and no one in the building can answer half of them with a straight face.
What we do
The category names are the ordinary ones on purpose, they are what people search for. What is underneath them is not ordinary.
IT, handled. All of it.
Your whole IT function, helpdesk, servers, network, devices, updates, planning, run by us.
Security that feels safe.
Protection that gets designed around how your people actually work, not around a product catalogue.
Our SOC. In Canada. Awake.
Someone watching your systems around the clock, from our own security operations centre in Canada.
Backup for the person who is IT.
You keep your IT person. They stop being the only one.
Work from anywhere. Safely.
Microsoft 365, cloud servers and remote access, set up so they stay tidy.
Nothing important gets lost.
Backups that are tested, not just scheduled, and a plan for the bad day.
Audit-ready, minus the acronym soup.
The evidence auditors and cyber-insurers ask for, gathered before they ask.
Someone is thinking ahead.
A budget, a roadmap and a quarterly conversation about where this is going.
Useful, or not at all.
Readiness, automation, custom builds, agents and Copilot, and the honest answer on which you need.
A person answers.
The everyday one: the laptop, the login, the printer, the thing that just stopped.
Stop typing the same thing twice.
Getting the software you already own to exchange information, instead of a person carrying it across.
How it works
We have never found a reason to make the start of this complicated.
You tell us what is breaking and what it is costing you. We tell you honestly whether we are the right fit. No slides, no discovery fee, no pressure to decide on the call.
We look at what you actually have, then write it down in plain English: what is fine, what is risky, what it costs to fix, and the order we would do it in. The plan is yours whether or not you hire us.
We take over quietly, in a sequence designed not to interrupt your week. Then we keep going, reviewing, tidying and planning ahead, every quarter, without being asked.
Why people trust us with this
A lot of managed security is a dashboard bought from somewhere else and watched by somebody offshore. Ours is not. When an alert fires at 3am, the person who looks at it works here, knows your environment, and can pick up the phone. That is the single biggest difference between us and most of the market, and it is the reason we put it this high on the page.
Staffed hours: 24/7, with the Surrey office on Monday to Friday, 8:00 am to 5:00 pm Pacific.
How the SOC worksCurrent tier and expiry for each: listed in full on our awards and certifications page
Industries
The systems your sector runs on are the part most providers learn on your time. We would rather know them before we start. Seven sectors, and eleven trades and specialisms underneath them.
A client story
This slot sat deliberately empty for weeks rather than carry a generic five-star quote. These are letters of recommendation, quoted as written.
Our company spans across Canada and documenting information on over 120 PCs and 20 servers at 5 locations can be hard to manage. We have never had a problem with happier IT’s ability to reproduce documentation on any piece of hardware throughout our entire infrastructure. I benefit from having a consistent monthly payment rate with happier IT and not having to worry about additional hidden costs.
happier IT played a large role in assisting with our IT strategies, setups and maintenance during the 2017 election. Throughout the entire campaign, happier IT’s involvement had a direct and positive impact on our workflow productivity. They were involved in a number of crucial projects and exceeded our expectations in terms of delivery time as well as quality of service.
happier IT facilitated a very smooth cut over from a previous supplier and the initial onboarding process went quickly and well. happier IT’s team members have demonstrated a high degree of professionalism on site and both proficiency and timeliness in problem solving from their operations centre. This all has a direct impact on our need for consistent workflow productivity.
Insights
Plain-English pieces on running IT well. No gated PDFs.
A Microsoft 365 backup only matters if you can actually recover from it. Here is how SMB leaders can check real recovery readiness before disaster hits.
A privacy policy states intentions; your IT setup decides whether you can keep them. Here is a practical checklist for PIPEDA and PHIPA IT compliance.
AI adoption can happen overnight in a small business. These are the seven governance decisions Canadian SMBs should make before employees enter company data.
Questions people ask first
We run IT for Canadian organizations that do not want to run it themselves. That means the helpdesk your team calls, the servers and network behind them, the security around all of it, and the person who thinks a year ahead about what needs replacing. Some clients hand us everything. Others already have an IT person and hire us to stand behind them.
Roughly 15 to 200 people. Below that, our service is usually more than you need. Well above it, you generally want in-house staff with us alongside them, which is what our co-managed IT service is for.
Alberta, British Columbia and Ontario. Most of what we do is remote, because most IT problems are solved faster remotely than by waiting for someone to drive over. For the things that genuinely need hands on the equipment, on-site coverage varies by region, We attend on site across British Columbia and Alberta, and we can get to sites beyond them, and we would rather tell you that up front than after you have signed.
What moves the number is the amount of security you need, whether you are in a regulated sector, how old your equipment is, and how many sites you run. We write the number down before you commit to anything. Our guide to managed IT pricing in Canada breaks the models down.
No, it is one of the more common reasons people call us. Co-managed IT means your person keeps the relationships and the institutional knowledge, and stops being the only one who can fix anything. We take the after-hours load, the security monitoring, the patching and the projects. They get to take a holiday.
Less disruptive than most people expect, if it is sequenced properly. The first job is getting a complete picture of what you have and where the keys are kept, which usually takes a couple of weeks. The switchover itself is planned around your calendar, not ours. You do not have to tell your current provider anything until you are ready.
A 30-minute call. No slides, no audit fee, no obligation. We ask what is breaking and tell you honestly whether we are the right fit.
Ask happier IT
Questions, or book a 30-minute call.
Hello. I can explain what happier IT does, or book you a 30-minute call.
If something is broken right now, the helpdesk is 24/7 on 1 (888) 974-2779, they will be faster than me.
An assistant, not a person. It can be wrong, anything that matters, check with the team on 1 (888) 897-3611.