Industries
IT for physiotherapy and rehab clinics
Someone to call.
Most physiotherapy and rehabilitation clinics have no IT person and do not want one. What they want is the booking system, the billing and the notes to work, and a number to call when something does not. happier IT provides exactly that to physiotherapy, chiropractic, massage and multidisciplinary rehab clinics in Alberta, British Columbia and Ontario, on Jane App or Practice Perfect, with insurer direct billing attached.
Who it's for
A rehab clinic runs on four things.
Jane App or Practice Perfect
Cloud practice management: scheduling, charting, payments. Because it is cloud, what breaks is your connection, your browsers, your devices and your accounts, all four fixable, none needing a server.
Direct billing to insurers
TELUS eClaims and individual insurer portals let you bill extended health plans on the patient's behalf at the desk. A daily workflow that depends on browser and login hygiene, and where front desk time quietly disappears.
Multi-practitioner scheduling
Rooms, equipment and practitioners who are often contractors rather than employees, each needing access to their own caseload only.
Notes, consent and no IT person
Treatment notes and consent records are health information, and the clinic owner stays accountable for them even though the software belongs to someone else.
What's included
What a clinic this size actually needs.
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A helpdesk your front desk can phone
One number, answered by a person, for the whole clinic, so the front desk stops being the accidental IT department.
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Accounts and access that match a contractor model
Practitioner accounts scoped to their own caseload, admin access limited to those who need it, and a leaver process that runs on the day someone finishes.
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The connection and devices behind the cloud
A business internet connection with cellular fallback, front desk and treatment room devices managed and encrypted, and patient Wi-Fi kept separate.
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Direct billing kept boring
Browsers, saved logins and multi-factor authentication (a second check, usually on a phone, before a login is accepted) set up so eClaims and insurer portals behave the same way every morning.
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Shared passwords replaced with a password manager
Small clinics share logins because it is easier, which is understandable rather than careless. A password manager gives each person their own access and keeps the convenience.
How it works
What working with us looks like.
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A one-page picture of what you have
Devices, accounts, software, connection, and who has access to what. Most owners have never seen this written down, and it is where shared logins become visible.
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The three things costing you time
We fix the recurring small problems first: the printer at the desk, the slow laptop in room two, the login that fails every Monday.
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A standing monthly rhythm
Updates, backups, account changes and a short check-in.
What it costs
What this costs, and whether you need it at all.
This is the section where we may talk you out of buying something.
If your clinic has fewer than about fifteen people, a full managed agreement is often more service than you need, and we will say so. Support as needed is frequently the honest answer. Our pricing guide explains the models.
You might be too small for an agreement
And we would rather say that here than on a sales call. The free assessment ends with a written picture of what you have.
Why us for this
What we can show you, and what we cannot yet.
happier IT supports clinics and small healthcare businesses across Alberta, British Columbia and Ontario.
Verifiable today: Microsoft, Cisco and CompTIA certifications, and a Canadian security operations centre staffed by our own employees rather than resold.
Go deeper
- IT for healthcare and clinics The parent page: the sector overall, across clinic types.
- The free IT assessment A written picture of what you have, whether or not you hire us.
Questions
What people ask before they sign anything.
We use Jane App. What is left for an IT provider to do?
Everything Jane does not do. Jane looks after the application, its hosting and its backups; it does not look after your connection, laptops, printers, card terminals, email security, Wi-Fi, or accounts when a practitioner joins or leaves. Cloud software removes the server, not the clinic.
Can you help with TELUS eClaims and insurer direct billing problems?
We help with the parts on your side: browser configuration, saved credentials, multi-factor authentication, printing and devices. We cannot resolve an adjudication dispute with the insurer, but most direct billing frustration turns out to be browser or login related, and that half is fixable.
Our practitioners are contractors. How should their access work?
Each contractor gets their own account, scoped to their own caseload, with an end date recorded when the arrangement ends. Shared logins mean you cannot tell who viewed a chart, and a departure means changing credentials for everyone.
What happens to patient notes when a practitioner leaves?
The records stay with the clinic, treatment notes are the clinic's health records, and both your regulatory college and provincial privacy law expect continuity. Access closes on the last day, and any notes kept outside the software come back before they go.
Is a clinic our size too small for managed IT?
Possibly, and we will tell you if we think so. Below roughly fifteen people, a better fit is usually setup work, accounts, password manager, backup, device encryption, then support when you need it.
Related
Where to go next.
Services
Want to know what this would look like for you?
A 30-minute call. No slides, no audit fee, no obligation. We ask what is breaking and tell you honestly whether we are the right fit.