Services
IT Services
Eleven of them. You probably need two.
happier IT provides eleven IT and cybersecurity services to Canadian organizations of roughly 15 to 200 people in Alberta, British Columbia and Ontario: managed IT, co-managed IT, IT support, cybersecurity, managed security services, cloud and Microsoft 365, backup and disaster recovery, compliance and risk management, technology integration, AI readiness and automation, and IT strategy.
Most organizations need one ongoing service and one project, not the whole list. This page groups them by what you are trying to fix, so you can find yours without knowing our vocabulary first.
Start here
If this is the sentence in your head, start here.
The fastest way through this page. Every one of these is a thing somebody has actually said to us on a first call.
| What you are thinking | Where to go |
|---|---|
| “Nobody here is really responsible for IT.” | Managed IT services |
| “We have an IT person and they are drowning.” | Co-managed IT |
| “Things break and it takes too long to get help.” | IT support and helpdesk |
| “Our cyber-insurance renewal is asking hard questions.” | Compliance and risk management |
| “I want someone watching our systems outside office hours.” | Managed security services |
| “I am not confident our backups would actually restore.” | Backup and disaster recovery |
| “Our file server is old and half the team works from home.” | Cloud and Microsoft 365 |
| “We type the same information into two different systems.” | Technology integration |
| “The board wants to know what we are doing about AI.” | AI and automation services |
| “We have no IT budget and no plan for next year.” | IT strategy and vCIO |
| “Honestly, I do not know where to start.” | Free IT assessment |
Group one
Someone to run the day-to-day.
For when the question is who picks up the phone, keeps the updates going and owns the whole thing. Pick one of these three depending on whether you have an IT person already.
Managed IT Services
IT, handled. All of it.
Your whole IT function, helpdesk, servers, network, devices, security and planning, run for a fixed monthly fee, for Canadian organizations of 15 to 200.
IT Support & Helpdesk
A person answers.
Helpdesk for Canadian organizations of 15 to 200 people: phone, email or portal, a person who answers, on-site when remote cannot fix it, and tidy onboarding.
Co-Managed IT Services
Backup for the person who is IT.
Co-managed IT keeps your internal IT person in place and puts a team behind them: after-hours cover, security monitoring, patching and project delivery.
Group two
Keeping it safe, and recoverable.
For when a client, an insurer or an auditor has started asking questions, or when you would simply like to know that a bad day would be survivable.
Cybersecurity Services
Security that feels safe.
Practical cybersecurity for Canadian organizations of 15 to 200 people, the controls insurers and clients ask for, built around how your team works.
Managed Security Services (MSSP)
Our SOC. In Canada. Awake.
A managed security services provider with its own security operations centre in Canada, staffed by our own people. Monitoring, triage and response.
Backup & Disaster Recovery
Nothing important gets lost.
Backups that get tested, offsite copies that survive a bad day, and a written recovery plan. For Canadian organizations of 15 to 200 people in AB, BC and Ontario.
Compliance & Risk Management
Audit-ready, minus the acronym soup.
PIPEDA, PIPA, PHIPA, PCI-DSS and cyber-insurance questionnaires, answered with evidence you can actually show. For Canadian organizations of 15 to 200 people.
Group three
Changing something that is not working.
For a specific project with an end date: a move, a join between two systems, or a serious look at where this is all going next.
Cloud & Microsoft 365 Services
Work from anywhere. Safely.
Microsoft 365, Entra ID, SharePoint and cloud servers set up, secured and kept tidy for Canadian organizations of 15 to 200 people in Alberta, BC and Ontario.
Technology Integration Services
Stop typing the same thing twice.
happier IT connects line-of-business software, migrates platforms and removes manual re-keying for Canadian organizations of 15 to 200 people.
AI & Automation Services
Useful, or not at all.
AI readiness, workflow automation, custom builds, agents, integrations, Microsoft 365 Copilot and AI policy for Canadian organizations of 15 to 200 people.
IT Strategy & vCIO Services
Someone is thinking ahead.
A written IT roadmap, a budget with replacement dates and a senior person who owns the plan. vCIO services for Canadian organizations of 15 to 200 people.
Go deeper
The specialisms underneath.
Distinct pieces of work, each with its own page. Nobody needs all of them, and a decent managed IT agreement already covers several.
Not sure which
You do not have to work it out first.
Nobody arrives knowing whether their problem is a support problem, a security problem or a strategy problem. Quite often it turns out to be a process problem with a technology-shaped symptom, and the honest answer is that you do not need to buy anything from us at all.
So the first step is a 30-minute call, or a free IT assessment, 45 minutes of looking, and a written plan you keep whether or not you ever hire us. If a service on this page is wrong for you, we would rather say so on the first call than eleven months into an agreement.
If you would rather read first, the resources hub has our IT cost calculator, the cyber maturity model and a plain-English glossary of every acronym on this page.
Who this is for
Canadian organizations of roughly 15 to 200 people in Alberta, British Columbia, Ontario. Below about 15 people a managed agreement is often more structure than you need, and we will say so.
Prefer to just call?
Sales on 1 (888) 897-3611. If you are already a client and something is broken, use the service line on 1 (888) 974-2779.
Questions
What people ask before they pick one.
What services does happier IT offer?
happier IT offers eleven services: managed IT, co-managed IT, IT support and helpdesk, cybersecurity, managed security services, cloud and Microsoft 365, backup and disaster recovery, compliance and risk management, technology integration, AI readiness and automation, and IT strategy. Most clients take managed IT, which already includes support, security basics, backup and planning, and add one or two of the rest. We serve Alberta, British Columbia and Ontario.
Do we have to buy all of it?
No. Managed IT is the one that bundles the day-to-day, helpdesk, monitoring, patching, backup and planning, into a single monthly fee, so most people who want everything handled start and stop there. Everything else on this page can be bought on its own, and several of them are projects with an end date rather than an ongoing commitment.
What is the difference between managed IT and co-managed IT?
Managed IT means happier IT is your IT department. Co-managed IT means you keep your own IT person or team and we work alongside them, usually taking the overnight monitoring, the specialist security work and the holiday cover. The test is simple: if there is already somebody internal whose job this is, you want co-managed.
What is the difference between cybersecurity and managed security services?
Cybersecurity is the set of protections you put in place. Managed security services is somebody watching them and responding when an alert fires. An MSSP, a managed security services provider, is the second thing. happier IT runs its own security operations centre in Canada, staffed by our own employees, rather than reselling another company's monitoring platform.
What do these services cost?
Ongoing services are priced per user, per month.happier IT's guide to managed IT pricing in Canada. Project work is fixed-price after a scoping conversation. Every service page on this site has its own cost section.
Where does happier IT provide these services?
Alberta, British Columbia and Ontario. Support and monitoring are delivered remotely from Canada; on-site visits are arranged where you are. If you are outside those three provinces, say so on the first call and we will tell you honestly whether we can serve you well.
Can you work with our existing IT provider?
Yes, and it happens often, usually as co-managed IT, where we take a defined slice such as security monitoring or cloud work and leave the rest where it is. We will not go behind another provider's back, and if the assessment says they are doing a good job we will tell you that.
Elsewhere
Other ways in.
- By industry, the same services, in the language of your sector.
- By location, how we cover Alberta, British Columbia and Ontario.
- Why happier IT, what is different, stated plainly.
- About us, who you would actually be working with.
Still not sure which of these you need?
Say what is going wrong in a sentence. We will tell you which of these eleven it is, or that it is none of them.