Where we work
Where happier IT works
Three provinces, one standard of support.
happier IT serves organizations in Alberta, British Columbia and Ontario. Support is remote-first, delivered by people rather than a portal, and backed by our own security operations centre in Canada. On-site attendance happens where the work genuinely needs hands on equipment, and we publish what that looks like rather than implying a technician is always around the corner.
Three provinces
Pick where you are.
Each province page says what the work actually looks like there: the sectors, the local privacy rules, and how far away a person is.
- Alberta
- Our largest concentration of work. Construction and trades, manufacturing, energy services and professional practices, mostly in and around Calgary and Edmonton.
- British Columbia
- Metro Vancouver leads, with clients on the Island and in the Okanagan. Provincial privacy law and travel time both shape how support is designed here.
- Ontario
- Finance, legal and healthcare in the Greater Toronto Area, manufacturing across the southwest. Our newest province, and the one where our footprint is thinnest.
What remote-first means
Not 'nobody ever comes'. Just 'not by default'.
Remote-first means the first response to a problem is a person, immediately, rather than a slot in next week's van schedule. Someone answers, looks at the machine with you if that helps, and finishes the thing while you are still on the call. For most issues that is both faster and less disruptive than a visit.
It also means the boring work happens quietly in the background wherever you are: updates, backups being checked rather than assumed, device setup, account changes when someone joins or leaves, and monitoring from our security operations centre in Canada.
Some things still need a person in the room. A failed switch or firewall. Cabling. An office move or a new site. A hardware refresh where twenty laptops have to be swapped in an afternoon. Anything where the network is down hard enough that remote access is not an option.
For those, on-site coverage varies by province and by how far you are from a centre. What we can commit to, and where: minutes, not hours. Head office: 3033 King George Blvd, Unit #36, Surrey, BC V4P 1B8.
We would rather publish those gaps than write "nationwide same-day service" and explain ourselves in month two.
Outside these three provinces?
Ask. Sometimes the answer is a straightforward yes for a satellite office of an existing client. Sometimes it is that a local provider would serve you better, and we will say so.
Email [email protected] or call 1 (888) 897-3611.
Related
Where to go next.
Want to know what this would look like for you?
A 30-minute call. No slides, no audit fee, no obligation. We ask what is breaking and tell you honestly whether we are the right fit.