Managed Security Services in Alberta & British Columbia

24/7 In-House SOC & Cybersecurity Protection for Calgary, Edmonton, Vancouver and Beyond

A Full-Service MSSP Built for Western Canadian Businesses

happier IT delivers enterprise-grade Managed Security Services (MSSP) to organizations across Alberta and British Columbia. From Calgary and Edmonton to Vancouver, Surrey, Richmond and Kelowna, we provide continuous threat monitoring, incident response, compliance support, and risk reduction.

Unlike providers that outsource monitoring overseas, our in-house Security Operations Center (SOC) delivers 24/7 real-time threat detection and response backed by certified cybersecurity professionals.

Our mission is simple:
Protect your business from modern cyber threats while aligning security to business growth.

happier IT Confidently Utilizes All Modern Managed IT & Cybersecurity Softwares

Core MSSP Service Highlights

SOC-as-a-Service

  • 24/7 eyes-on-screen SOC monitoring
  • SIEM platform powered by Rapid7 InsightIDR with extended XDR capabilities
  • AWS, Azure, and Google Cloud region-based deployment
  • Multi-tenant environment with customer access to the SIEM platform
  • Gold-tier 30-minute SLA for critical security alerts
  • Unlimited use cases, reports, and custom log source integrations
  • One-year log retention
  • $0 onboarding and transition fee
  • Vulnerability management and custom log source integrations supported
  • Dedicated 1-800 support number and assigned SOC delivery manager

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MEDR-as-a-Service

  • 24/7 EDR management, monitoring, and active response
  • 24/7 threat detection and alert triage
  • 24/7 malware containment
  • 24/7 steady-state management of the EDR platform
  • 24/7 incident resolution within the security console
  • 15-minute Gold SLA for critical response
  • Full multi-tenant environment
  • White-labeled custom reporting
  • Asset vulnerability reporting
  • Weekly or monthly MDR reports
  • Recurring MDR SOC governance calls

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Email Security-as-a-
Service

  • Full-suite protection across all collaboration applications
  • Protection against ransomware, account takeover, business email compromise (BEC), and supply chain attacks
  • 99.2% reduction in phishing attacks reaching the inbox
  • 24/7 real-time monitoring of email, Microsoft Teams, SharePoint, and OneDrive environments
  • Real-time data loss protection across Microsoft 365, Google Workspace, Box, and other cloud platforms
  • Real-time detection and mitigation of phishing, spam, and malware-infused emails

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Compliance Management-as-a-Service

  • Achieve optimal cyber hygiene through continuous compliance aligned with HIPAA, NIST 800-53, NIST 800-171, ISO, CMMC, and PCI standards
  • Support for all major security frameworks out of the box
  • Identification and detection of non-compliant endpoints across your network
  • Simplified compliance reporting for audits and regulatory reviews
  • Cross-platform operating system support for comprehensive coverage
  • Customizable compliance policies based on your organization’s system configurations

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Vulnerability Management-as-a-Service

  • SafeAeon Vulnerability-as-a-Service manages the configuration, scanning, and detection of vulnerabilities across your organization
  • 24/7 real-time continuous vulnerability scanning
  • Vulnerability detection within five minutes
  • Validation and prioritization of identified vulnerabilities

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Patch Management-as-a-Service

  • Deployment of patches across all major operating systems and more than 300 third-party applications
  • Integrated patch management module to remediate identified vulnerabilities
  • Alignment with industry benchmarks and security standards
  • Dedicated vulnerability scanning and patch remediation team
  • Seamless rollback capability for error-prone software patches
  • White-labeled standard and custom vulnerability reporting

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Staff Augmentation | Resource-as-a-Service

  • Dedicated named resources assigned to your organization, including a Security Engineer, Help Desk technician, System Administrator, and Network Engineer
  • Monthly contract engagement model
  • Full-time collaboration with client security teams, responsible for day-to-day steady-state in-scope tasks
  • Regular review of internal systems as directed
  • Assistance with customer onboarding, including networking and cybersecurity support
  • Ongoing audit and updates of technical documentation as required
  • Resources available to operate within customer-specified time zones

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Firewall Management-as-a-Service

  • 24/7 firewall steady-state management
  • Hardware health monitoring and alerting for in-scope devices
  • Policy provisioning and day-to-day firewall rule changes
  • Security incident handling and response
  • Ongoing maintenance including hotfixes, upgrades, and signature updates
  • Firewall configuration tuning and troubleshooting of connectivity issues
  • Coordination with product support teams for RMAs and issue resolution
  • Backup and restoration of firewall configurations with daily or weekly backups

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MDM and MTD-as-a-Service

  • Fully managed turnkey Mobile Device Management (MDM) and Mobile Threat Defense (MTD)
  • 24/7 continuous device health and attack surface monitoring
  • 24/7 steady-state management of mobile devices
  • Industry-leading Gold service level agreements
  • Full multi-tenant environment
  • Customer access to dedicated tenant instances

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Dark Web Monitoring-as-a-Service

  • 24/7 scanning of the dark web for stolen company data, including login credentials, credit card numbers, Social Insurance or Social Security numbers, and other sensitive information
  • Ingestion of dark web threat intelligence into existing security stack solutions, including SIEM platforms
  • Incident escalation for compromised personally identifiable information (PII)
  • Recommended recovery steps following confirmed data exposure
  • Monitoring of data breach incidents to support compliance with GDPR, HIPAA, and other regulatory requirements
  • Post-incident remediation services
  • Weekly or monthly customized executive reporting
  • Discovery, classification, and categorization of sensitive data

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MFA-as-a-Service

  • Additional authentication layer for secure access to on-premise and cloud infrastructure
  • Implementation of custom security policies aligned to business requirements
  • Configuration and implementation of single sign-on (SSO) for secure and simplified access
  • Policy configuration and monitoring for company-owned and bring-your-own devices (BYOD)
  • Single pane of glass visibility into authentication logs across all business applications
  • Reporting and analytics to monitor and track high-risk users and devices
  • Weekly or monthly governance calls to review and discuss overall security posture

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DLP-as-a-Service

  • Discover, classify, and categorize sensitive data across the organization’s systems and networks
  • Configure and manage data security policies to protect sensitive information
  • User and Entity Behavior Analytics (UEBA) to identify abnormal user activity and anomalies
  • Cloud Access Security Broker (CASB) implementation to provide visibility and control over cloud applications and services
  • Enforcement of security policies to prevent data loss
  • Incident response and digital forensics capabilities for rapid investigation and containment

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Web Filtering-as-a Service

  • Block domains associated with phishing, malware, botnets, and other high-risk categories
  • Proxy and decrypt high-risk domains for deeper inspection of URLs and files
  • Enable web filtering across more than 85 domain content categories
  • Identify compromised systems using real-time security activity reports
  • Discover and block shadow IT based on domain analysis through application discovery
  • Protect mobile and roaming users operating outside the corporate network

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XDR-as-a-Service

  • 24/7 XDR-as-a-Service (SIEM and SOAR)
  • 24/7 XDR steady-state management
  • 24/7 eyes-on-screen SOC monitoring
  • Creation and management of SOAR playbooks for automated incident response workflows
  • 30-minute security incident escalation SLA for critical alerts
  • Creation and tuning of SIEM use cases
  • Customized bi-weekly and monthly SOC reports
  • Weekly tactical SOC governance meetings
  • Monthly and quarterly SOC executive summary and trend review meetings

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Breach Response & Forensic Analysis

  • Kickoff call to identify the breach scope and affected infrastructure
  • Isolation and preservation of impacted systems to prevent evidence tampering
  • Identification and extraction of electronically stored information (ESI) from suspected digital assets
  • Forensic analysis of collected data fragments to determine root cause and impact
  • Formal documentation of findings suitable for legal and court proceedings
  • Dedicated named forensic specialist assigned to conduct the investigation
  • Dedicated collaboration channel (e.g., secure Webex bridge) during active breach response

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Security Awareness Training & Phishing Campaigns

  • Design and implement phishing email campaigns based on real-world attack scenarios
  • Leverage a variety of phishing techniques, including spear phishing and targeted phishing simulations
  • Provide instructor-led and customized training tailored to specific departments and roles
  • Deliver detailed analysis reports outlining campaign results and identifying areas for improvement
  • Define the scope of ongoing security awareness training based on security gaps identified during phishing simulations
  • Conduct interactive sessions using real-world examples and multimedia content
  • Include quizzes and practice exercises to measure and improve training effectiveness

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Password Management As a Service

  • 24/7 user account management and monitoring of the password manager
  • Custom design and enforcement of password management policies based on roles and departments
  • Breach monitoring for compromised passwords
  • Automated alerts for exposed or compromised credentials
  • Multi-layered security with multi-factor authentication (MFA) enablement
  • Comprehensive security audit scoring for the organization
  • Enforcement of master password complexity and expiration policies
  • API integration with other security solutions, including SIEM platforms
  • Custom-built employee training module to reinforce password security best practices
  • 24/7 support aligned to defined service level agreements (SLAs)

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SASE as a Service

  • Full multi-tenant environment
  • White-labeled custom reporting
  • Implementation of Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Firewall as a Service (FWaaS), and Zero Trust Network Access (ZTNA) with WAN capabilities
  • Design and implementation of Data Loss Prevention (DLP) policies across web traffic
  • Blocking of domains associated with malware, phishing, botnets, and other high-risk threat vectors
  • Inspection of encrypted HTTPS traffic for malicious payloads
  • API integration with other security solutions, including SIEM platforms
  • Roaming client protection for remote users
  • Turnkey deployment with detailed implementation guidance and troubleshooting support
  • Custom-built training module for the IT team
  • 24/7 support aligned to defined service level agreements (SLAs)

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Talk to an Expert

24/7 Security Operations Center (SOC) – Always On Protection

Real-Time Monitoring & Rapid Response

Cyber threats don’t operate on business hours — and neither do we.

Our SOC provides:

  • 24/7 continuous monitoring
  • Advanced SIEM correlation
  • Behavioral threat detection
  • Automated containment workflows
  • 30-minute critical incident SLA
  • Dedicated escalation channels

Organizations in Calgary’s energy sector, Edmonton’s public services, and Vancouver’s professional services industry rely on continuous monitoring to reduce breach impact and meet compliance requirements.

→ Learn more about our broader Cybersecurity Services.

24/7 Security Operations Center (SOC) – Always On Protection

Cyber threats don’t operate on business hours — and neither do we.

Our SOC provides:

  • 24/7 continuous monitoring
  • Advanced SIEM correlation
  • Behavioral threat detection
  • Automated containment workflows
  • 30-minute critical incident SLA
  • Dedicated escalation channels

Organizations in Calgary’s energy sector, Edmonton’s public services, and Vancouver’s professional services industry rely on continuous monitoring to reduce breach impact and meet compliance requirements.

→ Learn more about our broader Cybersecurity Services.

Managed Detection & Response (MDR)

Endpoint & Network Threat Containment

Modern attacks bypass traditional antivirus tools. Our MDR platform combines:

  • Endpoint Detection & Response (EDR)
  • Network telemetry analysis
  • Threat intelligence feeds
  • Proactive threat hunting
  • Automated isolation of compromised devices

For businesses in Calgary, Edmonton, Vancouver, Surrey, and Richmond, this ensures ransomware, insider threats, and lateral movement attacks are stopped before operational disruption.

Managed Detection & Response (MDR)

Modern attacks bypass traditional antivirus tools. Our MDR platform combines:

  • Endpoint Detection & Response (EDR)
  • Network telemetry analysis
  • Threat intelligence feeds
  • Proactive threat hunting
  • Automated isolation of compromised devices

For businesses in Calgary, Edmonton, Vancouver, Surrey, and Richmond, this ensures ransomware, insider threats, and lateral movement attacks are stopped before operational disruption.

Vulnerability Management & Risk Reduction

Cybersecurity is not only about detection — it’s about prevention.

We provide:

  • Continuous vulnerability scanning
  • Risk prioritization
  • Patch coordination
  • Remediation tracking
  • Executive risk scoring

Businesses leveraging our Managed IT Services in Alberta & BC benefit from integrated remediation support.

Vulnerability Management & Risk Reduction

Cybersecurity is not only about detection — it’s about prevention.

We provide:

  • Continuous vulnerability scanning
  • Risk prioritization
  • Patch coordination
  • Remediation tracking
  • Executive risk scoring

Businesses leveraging our Managed IT Services in Alberta & BC benefit from integrated remediation support.

Compliance & Regulatory Security Services

We support:

  • NIST 800-171
  • CMMC
  • HIPAA
  • PCI DSS
  • ISO 27001-aligned frameworks
  • Provincial privacy regulations

Whether you operate in Alberta’s energy and manufacturing sectors or BC’s healthcare and professional services industries, our team ensures your cybersecurity posture aligns with regulatory standards.

For Alberta-focused businesses, see our service coverage here:
→ IT Services in Alberta

For BC-based organizations:
→ IT Services in British Columbia

Compliance & Regulatory Security Services

We support:

  • NIST 800-171
  • CMMC
  • HIPAA
  • PCI DSS
  • ISO 27001-aligned frameworks
  • Provincial privacy regulations

Whether you operate in Alberta’s energy and manufacturing sectors or BC’s healthcare and professional services industries, our team ensures your cybersecurity posture aligns with regulatory standards.

For Alberta-focused businesses, see our service coverage here:
→ IT Services in Alberta

For BC-based organizations:
→ IT Services in British Columbia

Managed Firewall, Email & Network Security Services

Network Perimeter Protection

We manage next-generation firewalls with:

  • 24/7 rule monitoring
  • Intrusion prevention systems
  • Geo-blocking
  • Secure remote access enforcement

Email & Phishing Protection

  • Advanced anti-phishing filtering
  • Business Email Compromise protection
  • Email-based malware detection
  • Security awareness alignment

This is particularly critical for professional service firms in Vancouver, Surrey, and Calgary, where BEC attacks are common.

Managed Firewall, Email & Network Security

Network Perimeter Protection

We manage next-generation firewalls with:

  • 24/7 rule monitoring
  • Intrusion prevention systems
  • Geo-blocking
  • Secure remote access enforcement

Email & Phishing Protection

  • Advanced anti-phishing filtering
  • Business Email Compromise protection
  • Email-based malware detection
  • Security awareness alignment

This is particularly critical for professional service firms in Vancouver, Surrey, and Calgary, where BEC attacks are common.

Penetration Testing & Incident Response

Proactive & Reactive Security

We conduct:

  • External penetration testing
  • Internal network testing
  • Web application assessments
  • Incident forensics
  • Breach containment
  • Executive reporting

Organizations in Edmonton and Calgary’s critical infrastructure sectors require proactive validation to reduce exposure.

 

Penetration Testing & Incident Response

We conduct:

  • External penetration testing
  • Internal network testing
  • Web application assessments
  • Incident forensics
  • Breach containment
  • Executive reporting

Organizations in Edmonton and Calgary’s critical infrastructure sectors require proactive validation to reduce exposure.

 

Why Businesses in Alberta & BC Choose Happier IT

Local Accountability with Enterprise Capability

  • In-house SOC (not outsourced)
  • 24/7 monitoring
  • Canadian business understanding
  • Compliance expertise
  • Dedicated security advisors
  • Integrated IT & Security strategy

Proudly Servicing Alberta & British Columbia

We serve organizations in:

For localized IT support alongside security:

A Clear Response Process When Security Incidents Happen

When something suspicious happens, speed matters. Happier IT follows a structured cybersecurity response process designed to quickly identify threats, limit damage, remove the risk, restore operations, and document what happened.

Our process gives your business a clear path from the first alert to final resolution, so you are not left guessing what to do next.

1. Detection

We monitor for unusual activity, suspicious behaviour, and potential threats across your environment.

2. Containment

Once a threat is identified, we help isolate affected systems and limit the spread of risk.

3. Eradication

We work to remove the threat, close security gaps, and reduce the chance of the same issue happening again.

4. Recovery

We help restore systems, users, and business operations as safely and efficiently as possible.

5. Reporting

We provide clear reporting on what happened, what was done, and what should be improved next.

Commonly Asked Questions (FAQ)

A Managed Security Service Provider (MSSP) is a dedicated cybersecurity partner that monitors, detects, and responds to security threats on your behalf.

Unlike traditional IT support, an MSSP provides continuous security oversight — including threat detection, endpoint protection, firewall management, vulnerability monitoring, and incident response.

Happier IT acts as your outsourced security team, delivering enterprise-grade protection to businesses across Alberta and British Columbia without the cost of building an in-house SOC.

Yes. We provide 24/7 Security Operations Centre (SOC) monitoring for Alberta businesses.

Our security systems continuously monitor your network, endpoints, cloud systems, and critical infrastructure. If suspicious activity is detected, our team investigates immediately and initiates containment procedures when required.

Cyber threats don’t follow business hours — and neither do we.

Yes. We actively support organizations across British Columbia, including Vancouver, Surrey, Burnaby, Kelowna, and surrounding regions.

Whether your team is fully on-site, hybrid, or remote, we provide secure coverage and rapid response throughout BC.

Critical threats are investigated immediately.

Our automated detection systems flag high-risk activity in real time, and our security team begins analysis without delay. Containment actions — such as isolating compromised devices or blocking malicious traffic — are executed as quickly as possible to minimize impact.

Our goal is simple: detect early, contain fast, recover fully.

We protect businesses from:

  • Ransomware attacks
  • Phishing and business email compromise
  • Malware and zero-day exploits
  • Insider threats
  • Credential theft
  • Network intrusions
  • Cloud misconfigurations
  • Data exfiltration attempts

Our layered security approach reduces risk across endpoints, servers, firewalls, and cloud environments.

Yes. We specialize in protecting small and mid-sized businesses that need enterprise-level security without enterprise-level overhead.

Many SMBs are targeted because attackers assume defenses are weaker. Our managed security services level the playing field.

Absolutely.

We frequently collaborate with in-house IT teams, acting as the dedicated security arm while your internal team focuses on operations and growth.

Think of us as an extension of your team — not a replacement.

We commonly support:

  • Professional services firms
  • Healthcare organizations
  • Manufacturing and industrial companies
  • Financial and accounting firms
  • Non-profits
  • Construction and engineering companies

If your business handles sensitive client data, financial information, or operational systems, proactive security is critical.

Yes. We help businesses align with common compliance frameworks and security best practices, including:

  • PIPEDA
  • Cyber insurance requirements
  • Industry-specific regulatory standards
  • Security audits and risk assessments

We ensure your systems are not just protected — but defensible.

We deploy enterprise-grade tools including:

  • Endpoint Detection & Response (EDR)
  • Managed firewalls
  • SIEM monitoring
  • Email security solutions
  • Multi-factor authentication enforcement
  • Vulnerability scanning

Tools alone don’t stop breaches — expert oversight does. That’s where we add value.

We begin with a security assessment to identify risks, gaps, and immediate vulnerabilities.

From there, we design a managed security plan tailored to your business size, industry, and risk profile.

There’s no pressure — just clarity.

Because cybersecurity isn’t just about technology — it’s about responsiveness, accountability, and trust.

We provide:

  • 24/7 monitoring
  • Fast incident response
  • Local support in Alberta and BC
  • Clear communication
  • Proactive risk reduction

Our focus is long-term protection, not reactive fixes.

Get a Clear Picture of Your Security Risks

Not sure if your current security setup is enough? We’ll take the time to understand your environment, review your existing protections, and identify any gaps that could put your business at risk. You’ll get straightforward answers, practical recommendations, and a clear path forward — without technical jargon or sales pressure.

Whether you’re operating in Alberta or British Columbia, our local cybersecurity team provides responsive support and enterprise-grade protection tailored to small and mid-sized businesses. It starts with a conversation.

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